WATSONS Money Back Guarantee
At Watsons Malaysia, we stand behind our service, our product quality, and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you buy anything from us that is displeasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee, within 7 days at the original store of purchase.
We will refund your purchased products if it meets the following guidelines.
1) All Watsons Own brand products can be returned within 7 days of purchase with proof of the original receipts.
2) Return requests with original receipts that exceed this period will be rejected.
3) Customers shall return the products at his/her own costs. Products returned
shall be refunded at the price which the customer had paid at the point of purchase.
4) The products must be returned with at least ½ of product content left to be entitled for a refund.
5) Products purchased as part of a set or a multi-item pack must be returned as a whole set, including free items. E.g.: Free pouch with skincare set.
6) For purchase made on Watsons app or via our website (www.watsons.com.my), our refund process is as follows:
a. Contact our Customer service hotline (1300 880 847) / email (hello@watsons.com.my)At Watsons Malaysia, we stand behind our service, our product quality, and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you buy anything from us that is displeasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee, within 7 days at the original store of purchase.
We will refund your purchased products if it meets the following guidelines.
1) All Watsons Own brand products can be returned within 7 days of purchase with proof of the original receipts.
2) Return requests with original receipts that exceed this period will be rejected.
3) Customers shall return the products at his/her own costs. Products returned
shall be refunded at the price which the customer had paid at the point of purchase.
4) The products must be returned with at least ½ of product content left to be entitled for a refund.
5) Products purchased as part of a set or a multi-item pack must be returned as a whole set, including free items. E.g.: Free pouch with skincare set.
6) For purchase made on Watsons app or via our website (www.watsons.com.my), our refund process is as follows:
b. Provide the order number and product that you wish to return / refund.
c. Customer service will provide instructions on returning the product.
d. Once we have received the returned products, it will take up to 30 days for the refund to be credited back via the payment method you have chosen.
7) For in-store purchases, refunds will be made in cash form only (subject to terms and conditions).
8) This is not applicable to purchases made on Shopee, Lazada, FoodPanda shops, Grabmart, and HappyFresh
9) Please be assured that the personal details of refund recipients will only be processed for the purposes of this Watsons Money Back Guarantee and not for any other purposes.
10) If you have any queries on the Watsons Money Back Guarantee, please contact our customer service team at 1300 880 847 or email us at hello@watsons.com.my
11) Watsons Malaysia reserves the right to amend, vary, extend, suspend, or terminate this campaign and/or any refunds, at any time and for any reason.
12) Watsons Malaysia’s decisions on all matters relating to this campaign are final and binding and no correspondence will be entertained.
8) This is not applicable to purchases made on Shopee, Lazada, FoodPanda shops, Grabmart, and HappyFresh
9) Please be assured that the personal details of refund recipients will only be processed for the purposes of this Watsons Money Back Guarantee and not for any other purposes.
10) If you have any queries on the Watsons Money Back Guarantee, please contact our customer service team at 1300 880 847 or email us at hello@watsons.com.my
11) Watsons Malaysia reserves the right to amend, vary, extend, suspend, or terminate this campaign and/or any refunds, at any time and for any reason.
12) Watsons Malaysia’s decisions on all matters relating to this campaign are final and binding and no correspondence will be entertained.