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How do I place an order?
Payment Method

There are a few Payment methods available for you to shop Online with us!

  • Credit Card / Debit Card (Visa and Mastercard)
  • Internet Banking
  • e-Wallet (Boost, GrabPay & Touch N Go)
  • Watsons Club Points
  • eCoupon & eVoucher
  • Buy Now, Pay Later (BNPL)
     
  1. Credit Card / Debit Card

Credit Card & Debit Card payment is available for all shoppers.

We accept all VISA and Mastercard Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure).
 

  1. Internet Banking

You can make a payment via Internet Banking which you can choose from the list of banks available in Malaysia. You will be redirected to Internet Banking page to login your selected bank to complete your transaction.
 

  1. e-Wallet (Boost, GrabPay & Touch N Go)

We welcome and provide access to the seamless convenience of digital payments to our shoppers. Hence, it is now possible to pay your orders with e-Wallets such as Boost, GrabPay & Touch N Go.
 

  1. Watsons Club Points

Watsons Members can collect points when purchase and redeem it at check-out.

With every purchase, every RM1 = 1 point

During redemption, every 200 points = RM1

All you have to do is key-in your rewards point amount at “Watsons Club Points Redemption”. Your reward points will be shown under “Input Amount”. There will be 2 rewards points stated:

  • Reward points collected
  • Amount in RM you can redeem with your reward points
     
  1. eCoupon & eVoucher

These offers exclusive discount or promotion. You can either key-in the valid code under “Promotion Code”, or choose any applicable “eCoupon” that you grab from Coupon Zone.
 

  1. Buy Now, Pay Later (BNPL)

Elevate your shopping experience with Atome - Buy Now, Pay Later. You can get what you want now and pay later with this flexible payment service.

What is the maximum purchase quantity?
  • The maximum purchase quantity for most products are 15 units per order.
  • Some products may have different maximum purchase quantity due to promotion conditions, stocks availability and weight limitations.
How do I know my order is confirmed?
  • After placing an order, you will receive an “Order Confirmation” email with details of products you have ordered. You may also click “My Account > Order History” to check your order details.
Why it doesn’t show free gifts at checkout?
  • All promotional gifts are on while stocks last basis. If it does not display at checkout or in the order, it means the gifts have been fully redeemed.
E-invoicing

Frequently Ask Questions:

  1. What is Malaysia e-invoicing requirement?

Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:

  • Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024
  • Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025
  • All other taxpayers – 1 July 2025
     
  1. What is e-invoice?

An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes.
 

  1. What is a validated e-invoice?

An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM.
 

  1. How to request for a validated e-invoice?

For store purchase

Please go to https://e-Invoice.watsons.com.my to request for an e-invoice.

A close-up of a receipt Description automatically generated
 

For online purchase

Please log in to your Watson’s online account, go to online order history and click on the “Request e-invoice” to request for an e-invoice.
 

  1. After submitting the request for an e-invoice, when can I receive the validated e-invoice?

Please allow up to 3 days for the validated e-invoice to be sent to you.
 

  1. How will I receive the validated e-invoice?

It will be sent to the email address that you provided in the e-invoice request form.
 

  1. Is there a timeline to request for an e-invoice?

Yes, please request for the e-invoice within the same month of your purchase.

Example: Purchase made on 27 August 2024

Last day to request for e-invoice is on 31 August 2024. After which Watsons has no obligation to issue e-invoice to customers.
 

  1. Who to contact if there is any issues or questions regarding e-invoice?

Please contact hello@watsons.com.my if you have any questions.